The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
Yes, I accept a limited number of custom orders every month. I require payment to schedule the shipping date and I send photos when it is completed. Please contact me for more information.
Yes, I am happy to offer a payment plan by request. Let me know what kind of payment arrangement will work best for you and we can discuss the details.
CAN I PLACE THIS DIRECTLY ON A CAKE WITHOUT A BASE? Yes, my figurines are made of non-toxic polymer and are not painted or varnished, as the pigment is permanently suspended in the polymer. Therefore, they can stand directly on a cake and won't be damaged by (or damage) your cake. They are waterproof, and can be carefully hand-washed with a gentle soap as needed.
WHAT IS THE IDEAL SIZE FOR A WEDDING CAKE TOPPER? The ideal size of a wedding cake topper depends on the proportions of the cake and especially the height and width of the top tier. If you have more information on the dimensions of the cake I am happy to advise you about the ideal size of a topper and work with you to design the perfect pair for you.
Yes, all of my figurines arrive in a handsome gift box with a descriptive card, ready for giving or receiving! I'm happy to include a gift tag or your message to the recipient by request.
I ship all orders (with the exception of custom and express mail orders) within 1-3 business days of purchase. If you are on a tight deadline, or purchase express shipping - please contact me directly to me know and I'll get it out ASAP. Otherwise, I ship Mondays and Thursdays, with the exception of USPS holidays, when I ship the day after.
Shipping to U.S. addresses takes from 2-5 days, depending on the shipping mode selected at checkout and how far you are from a major city. All of my shipments include a USPS Tracking Number which is automatically sent via e-mail as soon as the package has shipped. Priority Mail packages are automatically insured up to $100. Signature Confirmation is required for purchases over $50 and shipping to apartment buildings to prevent theft. Priority Mail Express Shipping is available at checkout and takes 1-2 business days.
You will receive a digital invoice/receipt for your order through Etsy. For packages shipped within the U.S., I do not include a paper invoice, but if you would like one, just let me know and I'll be happy to include one. I am required by law to include 1-3 paper invoices with the purchase price in my packages for all international orders.
Yes, I regularly ship to countries all over the world. Delivery to addresses outside of the U.S. usually takes between 2-4 weeks, depending on the type of shipping selected at checkout. Be advised that actual transit times vary by destination and are not guaranteed. I urge international buyers be aware of how your local Customs and Postal Service operates before making a purchase. In my experience, parcels shipped to countries in Central America, South America and Africa can take up to four months to arrive. For these countries, I highly recommend purchasing Express Mail shipping at checkout, which will expedite shipping.
No, I cannot mark international items as "gifts" or alter the cost of goods. All customs forms are accurately labeled 'Merchandise' with the actual cost of the item in compliance with international law. I cannot predict nor can I be responsible for delays in customs or any additional fees or taxes that may be charged by your local jurisdiction.
For minor repairs, I recommend using a cyanoacrylate (super glue) gel (I recommend Loctite Gel). If a figurine arrives damaged from shipping, I will repair or replace the figurine depending on the amount of damage. Simply let me know and ship it back to me, preferably in its original packaging. I will refund the shipping cost to cover the unforeseen expense and repairing your piece will be my number one priority as soon as it arrives. My turnaround time will be 1-3 days.