The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Yes, I accept a limited number of custom orders every month. I require payment to schedule the shipping date and I send photos when it is completed. Please contact me for more information.
By the way, I do not make anything shaggy or bristly, nor animals with complex markings, as they do not look good in my style (I wish they did!). I also never, ever copy other people's ideas, so please don't ask - thanks! ^_^
Yes, my figurines are made of a professional-grade, non-toxic polymer and do not require toxic paints or varnishes, because the pigment is permanently suspended in the polymer. Therefore, they can stand directly on a cake. They are also waterproof, and can be carefully hand-washed with a gentle soap as needed.
Signature confirmation is typically required to prevent theft. I will make an exception for you by request, but do know that this may increase the chances of it being stolen, if you are not at home to receive it. If you are unable to sign for the package on delivery day, I recommend keeping an eye on the tracking, and once a delivery attempt has been made, go to your local post office with the tracking number to pick it up. Back in the day USPS used to leave notices and attempt re-delivery, but this has become rare in recent years, and I wouldn't count on it.
I ship all orders (with the exception of custom and express mail orders) within 3 days of purchase. If you are on a tight deadline, or purchase express shipping - please contact me directly and I'll get it out ASAP. Otherwise, I ship Mondays and Thursdays, with the exception of USPS holidays, when I ship the next day.
'Free Shipping' to U.S. addresses is USPS First Class Mail, which takes from 2-5 business days.
All of my shipments include a USPS Tracking Number which is automatically sent via e-mail as soon as the package has shipped.
Signature Confirmation is required to discourage theft.
If you purchase Priority Mail shipping, your package will automatically be insured up to $100 and the delivery window is 2-3 business days.
Priority Mail Express Shipping is available for purchase at checkout and takes 2 business days, unless you live in Portland, OR (which will be next day delivery).
You will receive a digital invoice/receipt for your order through Etsy. For packages shipped within the U.S., I do not include a paper invoice, but if you would like one, just let me know and I'll be happy to include one. I am required by law to include 1-3 paper invoices with the purchase price in my packages for all international orders.
Yes, I regularly ship internationally. Be advised that actual transit times vary by destination and are not guaranteed by any Postal Service.
I urge international buyers to be aware of how your local Customs and Postal Service operates before making a purchase. Most countries will charge their own duty and/or import fees that I have no knowledge of, or responsibility for.
Royal Mail (UK) consistently charges duties & fees. Keep an eye on the tracking as they rarely leave notices and will return unclaimed parcels.
Parcels shipped to countries in Central America, South America and Africa can take up to four months to arrive. I highly recommend purchasing Express Mail shipping at checkout, which will expedite shipping.
No, I absolutely will not mark international items as "gifts" or alter the cost of goods. All customs forms are automatically created through USPS and Etsy. They are accurately labeled 'Merchandise' with the actual cost of the item in compliance with international law. I cannot predict nor can I be responsible for delays in customs or any additional fees or taxes that may be charged by your local jurisdiction.
For minor repairs, I recommend using a cyanoacrylate gel (also known as 'super glue'. I highly recommend Loctite Gel). If a figurine arrives damaged from shipping, I will repair or replace the figurine depending on the amount of damage. Simply let me know and ship it back to me, preferably in its original packaging. I will refund the shipping cost to cover the unforeseen expense and repairing your piece will be my number one priority as soon as it arrives. My turnaround time will be just one week.