Gray Wolf Wedding Cake Topper

Frequently Asked Questions

Do you accept custom and personalized orders?

Yes, I accept a limited number of custom orders every month. I require payment to schedule the shipping date and I send photos when it is completed. Please contact me for more information.

By the way, I do not make anything shaggy or bristly, nor animals with complex markings, as they do not look good in my style (I wish they did!). I also never, ever copy other people's ideas, so please don't ask - thanks! ^_^

Can I place this sculpture directly on a cake without an additional base?

Yes, my figurines are made of a professional-grade, non-toxic polymer and do not require toxic paints or varnishes, because the pigment is permanently suspended in the polymer. Therefore, they can stand directly on a cake. They are also waterproof, and can be carefully hand-washed with a gentle soap as needed.

Why do you require Signature Confirmation? What if I'm not at home to receive the package?

Signature Confirmation is typically required to prevent theft (unless shipping to a USPS PO Box). I do make exceptions by request. Just know that this may increase the chances of it being stolen, if you are not at home to receive it. (In twelve years of shipping thousands of packages, the only ones that have gone missing, were left on porches or at apartment doors.)

If you are unable to sign for the package on delivery day, I recommend keeping an eye on the tracking, and once a delivery attempt has been made, go to your local post office with the tracking number to pick it up. Back in the day USPS used to leave notices and attempt re-delivery, but this has become rare in recent years, and I do not count on it.

How long will it take for my order to ship?

I ship all orders (with the exception of custom and Express mail orders) on Mondays and Thursdays (with the exception of USPS holidays, when I ship the next business day). If you are on a tight deadline, or purchase Express shipping - please contact me directly and I'll get it out ASAP.

Can you tell me more about shipping to U.S. addresses?

'Free Shipping' to U.S. addresses is typically USPS First Class Mail, which takes from 3-5 business days*, depending on your location. If you purchase Priority Mail shipping the delivery window is 2-3 business days*.

All of my shipments include a USPS Tracking Number which is automatically sent via e-mail as soon as the package has shipped.

Signature Confirmation is included to discourage theft (unless I'm shipping to a PO Box, or you request otherwise).

Priority Mail Express Shipping is available for purchase at checkout and takes 2 business days.*

* Please Note: transit times have been unpredictable due to COVID-19.

Do you include paper invoices in your packages?

You will receive a digital invoice/receipt for your order through Etsy. For packages shipped within the U.S., I do not include a paper invoice, but if you would like one, just let me know and I'll be happy to include one. I am required by law to include 1-3 paper invoices with the purchase price in my packages for all international orders.

Do you ship internationally? What do I need to know?

Yes, I regularly ship internationally. Be advised that actual transit times vary by destination and are not guaranteed by any Postal Service.

International shipping is especially unpredictable due to COVID-19 and I have witnessed long, unexplained delays. I no longer ship Express Mail internationally because it's unreliable.

I urge international buyers to be aware of how your local Customs and Postal Service operates before making a purchase.

Please visit this page for more information on your country:
https://help.etsy.com/hc/en-us/articles/360000337247

Can you mark my item as 'Gift' or alter the cost on the customs form?

No, I will not mark international items as "gifts" or alter the cost of goods because this is mail fraud and has serious consequences in the U.S. (13 U.S.C. § 305 : US Code - Section 305: Penalties for unlawful export information) All customs forms are automatically created through USPS and Etsy. They are accurately labeled 'Merchandise' with the actual cost of the item in compliance with international law. I cannot predict nor can I be responsible for delays in customs or any additional fees or taxes that may be charged by your local jurisdiction.

In the event of damage, what do I do?

For minor repairs, I recommend using a cyanoacrylate gel (also known as 'super glue'. I highly recommend Loctite Gel). If a figurine arrives damaged from shipping, I will repair or replace the figurine depending on the amount of damage. Simply let me know and ship it back to me, preferably in its original packaging. I will refund the shipping cost to cover the unforeseen expense and repairing your piece will be my number one priority as soon as it arrives. My turnaround time will be just one week.

Is your packaging recyclable?

I use biodegradable packing peanuts that can be re-used or composted. My gift boxes and shipping boxes are made of paper and can be re-used and recycled. The bubble wrap can be re-used. The only plastics I use are bubble wrap and shipping tape. My shop is in compliance with the German Packaging Act, VerpackG and registered with the LUCID Packaging Register.